You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
You can pay for your order on The BigStore.com using the following modes of payment:
a. Cash on delivery (COD)
b. Credit and debit cards (VISA / Mastercard / Rupay)
c. Sodexo passes on delivery (only for food items)
d. Paytm food wallet will be accepted only for food items.
If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.
If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.
To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300.
The executive will not be able to return any change. Any balance due will be credited directly to your The BigStore wallet which you can utilise in your next order.
The option is currently available only for The BigStore mobile app users.
Yes it is absolutely safe to use your card on thebigstore.in . A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
The BigStore has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. Please note that we do same day delivery in Bangalore,Hyderabad,Delhi-NCR,Mumbai, Pune & Chennai. *Subject to slot availability.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
Return Policy - Time Limits:
1. Perishable goods: Within 48 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.